Terms & Conditions


Billing & Recurring Payment. When you begin your ONE Membership {“Membership”), you will be asked to provide a Payment Method that will authorize ONE to receive payment for your monthly Membership at the current rate. You authorize ONE to charge your preferred Payment Method for your Membership each month.

Price Changes. We reserve the right to adjust pricing for our services, or any components thereof, in any manner and at any time as we may determine in our sole and absolute discretion. Any price changes to your service will take effect following email notice to you.

Billing Cycle. The Membership fee for our service will be billed at the beginning of the paying portion of your Membership, and each month thereafter unless and until you cancel your Membership, or elect to freeze your Membership per the below “Freeze Policy”. Per this billing cycle, we will automatically bill your Payment Method each month on the calendar day corresponding to the initial commencement of your paying Membership.

We reserve the right to change the timing of our billing, in particular, as indicated below, if your Payment Method has not successfully settled. In the event that your paid membership began on a day not contained in a given month, we may bill your Payment Method on a day in the applicable month or such other day as we deem appropriate. For example, if you started your ONE Membership or became a paying member on January 31st, your next payment date would be February 28th, and your Payment Method would be billed on that date. Your renewal date may change due to changes in your Membership. Billing shall indicate a charge, debit or other payment clearance, as applicable, against your Payment Method. Unless otherwise stated differently, month or monthly refers to your billing cycle. Membership fees are fully earned upon payment.

No Refunds. PAYMENTS ARE NONREFUNDABLE AND THERE ARE NO REFUNDS OR CREDITS FOR PARTIALLY USED PERIODS. Following any cancellation, however, you will continue to have access to the service through the end of your current billing period. At any time, and for any reason, we may provide a refund, discount, or other consideration to some or all of our members ("credits"). The amount and form of such credits, and the decision to provide them, are at the sole and absolute discretion of ONE. The provision of a credit in one instance does not entitle you to credits in the future for similar instances, nor does it obligate us to provide credits in the future, under any circumstance.

Payment Methods. You may revise your Payment Method information by visiting our website, clicking on “Login/Join.” If a payment is not successfully and immediately settled, due to expiration, insufficient funds, or otherwise, and you do not properly update your Payment Method information or cancel your account (see, "Cancellation" below), you remain responsible for any uncollected amounts and authorize us to continue billing the Payment Method, as it may be updated. This may result in a change to your payment billing dates.

Cancellation. You may cancel your ONE Membership at any time AFTER your selected 3 or 12 month commitment is satisfied. To cancel your membership, please go to www.onevalpo.com/cancellations and complete the request form. All cancellation requests must be made at least 14 days BEFORE your next billing cycle.

Freeze Policy. After your first full month of Membership, your ONE Membership may be frozen a maximum of two (2) times per Membership year for increments of either 14 or 30 days only. While your Membership is frozen your Payment Method will not be billed and your access to ONE services will not be available. To freeze your Membership, please go to www.onevalpo.com/cancellations and complete the request form. Requests must be submitted at least 14 days prior to your desired freeze date. If your membership is frozen for longer than 14 or 30 days, or the freeze request is more than two (2) times per year, your request will not be eligible for processing and your Payment Method will continue to be billed monthly on the designated Billing Cycle.