In order to receive a full refund for yoga classes, you MUST early cancel your reservation from class at least 60 minutes before class start time. You can do this by logging into our website or app and manually cancelling your reservation or by e-mailing us at [email protected] within the cancellation window.
If a class is cancelled by the studio, you will receive a full refund for the class or it will be credited back to your class package or membership, if applicable.
All special events, trainings, and workshops are non-refundable. Please check, double-check, and triple-check your schedule to make sure that you can attend the event on the listed date and time.
If you find that you cannot attend, you may transfer your special event registration to someone else if you wish - send us an e-mail at [email protected].
In the case that the studio cancels a special event, training, or workshop, all those registered will receive 100% refunds.
All retail purchases can be returned with a receipt for store credit only within 30 days of purchase.
Any returns older than 30 days will not be accepted.
All class packages have a 4 month expiration from their purchase dates (unless otherwise noted) and are non-refundable and non-transferable.
Expiration dates are only extended in the case of a medical condition that would prevent one from practicing. Please send us an e-mail with a doctor's note to [email protected] for an expiration extension.
Payment Methods: You may revise your Payment Method information by visiting our website, clicking on “Login/Join.” If a payment is not successfully and immediately settled, due to expiration, insufficient funds, or otherwise, and you do not properly update your Payment Method information or cancel your account (see, "Cancellation" below), you remain responsible for any uncollected amounts and authorize us to continue billing the Payment Method, as it may be updated. This may result in a change to your payment billing dates.
Refunds (NONE): PAYMENTS ARE NONREFUNDABLE AND THERE ARE NO REFUNDS OR CREDITS FOR PARTIALLY USED PERIODS. Following any cancellation, however, you will continue to have access to the service through the end of your current billing period. At any time, and for any reason, we may provide a refund, discount, or other consideration to some or all of our members ("credits"). The amount and form of such credits, and the decision to provide them, are at the sole and absolute discretion of ONE. The provision of a credit in one instance does not entitle you to credits in the future for similar instances, nor does it obligate us to provide credits in the future, under any circumstance.
You will always receive a quicker response from us if you send us an e-mail rather than calling our phone. The studio is not staffed during the hours we do not have classes, however, we are always reachable through e-mail.
Questions or concerns?
We respond to e-mail inquiries from 9:00 AM to 4:00 PM CST Wednesday through Sunday. Please note that we are an extremely small business, and there is only one representative for customer service. Due to this, please allow up to 24 hours for a response.
+1 (219) 240-1810